PLAY SAFE
Player Protection

Responsible Gaming
at hazy bat

At hazy bat, we believe that gaming should always be a source of entertainment — never a source of stress or hardship. Our responsible gaming programme provides every player in Bangladesh with the tools, resources, and knowledge needed to stay in control of their gambling activity at all times.

18+ Only Platform Self-Exclusion Tools Deposit Limits Time-Out Features
18 + Only
Bangladesh Players

Our Responsible Gaming Commitments

hazy bat operates under a firm commitment to player welfare. The following six pillars define how hazy bat approaches responsible gaming across every product and service available on the platform.

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Strict 18+ Age Policy

No player under the age of 18 is permitted to hold an account or place a bet on hazy bat. Age verification is conducted at registration and reinforced during the KYC process. We take underage gambling seriously and act swiftly on any suspected violation.

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Self-Exclusion On Demand

Any player who feels their gambling is getting out of hand can request a self-exclusion period ranging from 30 days to permanent closure. During exclusion, your account is fully blocked and all marketing communications are suspended immediately.

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Personalised Deposit Limits

Set daily, weekly, or monthly deposit caps on your hazy bat account to keep spending within a budget you are comfortable with. Limits take effect immediately and can only be reduced instantly — increases require a 48-hour cooling-off period.

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Session Time-Out Controls

Use the time-out feature to pause your account for 24 hours, 7 days, 30 days, or 90 days. During a time-out your account remains open but all gameplay, deposits, and bet placement are suspended until the period expires.

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Reality Check Reminders

Enable session-duration reminders that pop up at intervals you choose — every 30, 60, or 90 minutes — to notify you of how long you have been playing and how your session balance has moved since you started.

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Dedicated Player Support

Our player welfare team is available around the clock to discuss any concerns about gambling behaviour. All conversations are treated with complete confidentiality. Contact us at any time at [email protected] and we will respond promptly.

1. Age Restriction & Verification

hazy bat is strictly an 18+ platform. Under no circumstances may anyone below the age of 18 open an account, make a deposit, or participate in any form of betting or casino play available on hazy-bat.com. This rule is non-negotiable and applies to every player located in Bangladesh, regardless of the game type or product accessed.

At the point of registration, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. Following registration, hazy bat may request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — to confirm that the date of birth provided is accurate. Accounts that cannot be verified as belonging to an adult will be suspended pending further review.

Zero Tolerance for Underage Gambling: If hazy bat has reasonable grounds to believe that an account holder is under the age of 18, the account will be immediately suspended, all pending withdrawals will be placed on hold, and any winnings generated will be voided. Any deposits made by an underage player will be returned to the originating payment method after investigation.

Why Age Verification Matters

Young people are particularly vulnerable to the harms associated with problem gambling. Developing brains are more susceptible to addictive behaviour patterns, and early exposure to gambling can have long-term consequences on financial health and mental wellbeing. hazy bat enforces age verification not merely as a regulatory formality but as a genuine commitment to the welfare of young people across Bangladesh.

Tip for Parents and Guardians: If you share a device with a person under 18, ensure your hazy bat account is protected by a strong, unique password that the minor does not know. Never allow a minor to access your account. Consider enabling device-level parental controls as an additional safeguard — see the Protecting Underage Players section below.

2. Recognising Problem Gambling

Gambling is a form of entertainment that millions of people enjoy responsibly every day. For most players, a session on hazy bat is a leisure activity with a defined budget and a clear intention to have fun. However, for a minority of players, gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first and most important step toward getting help.

Common Warning Signs

The following patterns may indicate that gambling is becoming problematic. If you recognise several of these in your own behaviour, we strongly encourage you to use hazy bat's self-exclusion or time-out tools and to seek support from one of the organisations listed in the Getting Help section below.

  • Spending more money on gambling than you originally planned or can comfortably afford to lose
  • Chasing losses — continuing to bet in an attempt to recover money that has already been lost
  • Lying to family members, friends, or colleagues about the amount of time or money spent on gambling
  • Neglecting work, studies, personal relationships, or daily responsibilities because of gambling
  • Feeling restless, irritable, or anxious when not gambling, or when attempting to cut back
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
  • Borrowing money, selling possessions, or taking out loans to fund gambling activity
  • Continuing to gamble despite repeated attempts to stop or cut down
  • Experiencing significant mood swings that correlate with winning or losing sessions

Self-Assessment

The questions below are adapted from widely used screening tools for problem gambling. If you answer "Yes" to three or more of these questions, we strongly recommend activating the self-exclusion feature or contacting our support team immediately.

Q1

Have you ever gambled with money that was allocated for essential expenses such as rent, food, or utility bills?

Q2

Have you tried to stop or reduce your gambling but found yourself unable to do so despite genuinely wanting to?

Q3

Has gambling caused serious arguments or tension within your family relationships or close friendships?

Q4

Do you find that you need to gamble with progressively larger amounts of money to feel the same level of excitement?

Q5

Have you ever borrowed money or sold personal belongings specifically to finance a gambling session?

Q6

Do you feel a strong compulsion to return to gambling the day after a significant loss in order to win the money back?

3. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on hazy bat. When you activate self-exclusion, your account is immediately blocked from all gameplay, deposits, withdrawals, and bonus participation. All promotional emails and SMS messages are suppressed for the duration of the exclusion. You cannot reverse a self-exclusion during the chosen period — this is by design, to ensure the feature provides a genuine and effective break from gambling.

Available Self-Exclusion Periods

  • 30 Days — A short-term cooling-off period for players who feel they need a brief break.
  • 90 Days — A medium-term exclusion suitable for players who want an extended pause to reassess their habits.
  • 6 Months — A substantial break recommended for players who are experiencing noticeable disruption to their daily life.
  • 12 Months — A long-term exclusion for players who need significant time away from gambling.
  • Permanent — A permanent closure of your hazy bat account. This cannot be reversed. Your account data is retained for the legally required period under our Privacy Policy but the account itself is irreversibly closed to gambling activity.

How to Activate Self-Exclusion

To activate self-exclusion on your hazy bat account, log in and navigate to the Responsible Gaming section within your account settings. Select your preferred exclusion period and confirm your decision. The exclusion takes effect within minutes of confirmation. Alternatively, you may request self-exclusion by emailing [email protected] from your registered email address — include the subject line "Self-Exclusion Request" and your preferred exclusion duration. Our support team will process your request and confirm activation within one business day.

After Self-Exclusion Ends: When a fixed-term self-exclusion period expires, your account does not reopen automatically. You must actively contact hazy bat support to request account reactivation, and a mandatory 24-hour reflection period applies before reactivation is processed. This additional safeguard is designed to prevent impulsive return to gambling immediately after an exclusion ends.

4. Deposit & Loss Limits

One of the most practical ways to keep gambling within a healthy budget is to set a firm limit on how much money you deposit into your hazy bat account within a given time frame. hazy bat provides a flexible limit-setting system that lets you define the maximum amount you are willing to deposit daily, weekly, or monthly. Once a limit is reached, no further deposits are accepted until the limit period resets.

Deposit Limit Options

  • Daily Deposit Limit: Set a maximum deposit amount per calendar day. Once reached, all further deposit attempts for that day are declined.
  • Weekly Deposit Limit: Set a maximum amount across a rolling seven-day window.
  • Monthly Deposit Limit: Set a maximum amount across a calendar month, useful for players who prefer a monthly entertainment budget.

How Limits Work in Practice

Suppose you set a weekly deposit limit of ৳5,000. Once your total deposits for the week reach ৳5,000, hazy bat will decline any further deposit attempts until the seven-day window resets. You can choose to decrease your limit at any time and the reduction takes effect immediately. If you wish to increase a limit, a mandatory 48-hour waiting period applies before the increase becomes active — this cooling-off window is specifically designed to prevent impulsive limit increases during a session.

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Daily Limit

Caps total deposits within a single calendar day. Resets at midnight Bangladesh Standard Time (UTC+6).

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Weekly Limit

Tracks total deposits across a rolling 7-day window. Ideal for players who budget week by week.

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Monthly Limit

Restricts total deposits across a full calendar month. Best for players managing a fixed monthly entertainment budget.

Loss Limits: In addition to deposit limits, hazy bat offers loss limit settings that cap the total amount you can lose within a defined period. If your net losses reach the limit you have set, further wagering is suspended for the remainder of that period. Loss limits are available in the same daily, weekly, and monthly configurations as deposit limits.

5. Time-Out & Cool-Off Tools

Sometimes all a player needs is a structured break — not a permanent closure, but a defined period of time away from gambling to regain perspective. hazy bat's time-out feature allows you to temporarily suspend your account for a fixed duration without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets. Marketing communications are also paused for the duration of your time-out.

Time-Out Periods Available

  • 24 Hours — A one-day break to cool down after a stressful session.
  • 7 Days — A week-long pause to break habitual daily play patterns.
  • 30 Days — A month-long break for players who want a more extended period of reflection.
  • 90 Days — A three-month cooling-off period for players experiencing sustained difficulties with self-regulation.

Reality Check Session Reminders

Separate from time-out, hazy bat also offers reality check reminders during active play sessions. These are configurable pop-up notifications that appear after a set interval — 30 minutes, 60 minutes, or 90 minutes — to remind you how long your current session has been running and how your balance has changed during that time. Reality checks are a light-touch intervention designed to keep you aware of the passage of time and your financial position during play, without interrupting your session unless you choose to end it.

Session History & Spending Overview

All hazy bat account holders can access a full history of their transactions, deposits, withdrawals, and betting activity from within their account dashboard. Reviewing this history regularly is one of the most effective ways to stay aware of how much time and money you are spending on gambling. hazy bat encourages every player to review their activity history at least once a month as a standard habit, not just when problems arise.

6. Getting Help & Player Support

If you feel that gambling is affecting your life in a negative way — financially, emotionally, or in your relationships — please know that help is available and that reaching out is a sign of strength, not weakness. hazy bat's support team is trained to handle player welfare conversations with sensitivity and complete confidentiality.

Contact hazy bat Support

You can reach the hazy bat player welfare team at any time via email. Send your message to [email protected] with the subject line "Player Welfare" or "Responsible Gaming Request". Our team will respond within one business day (Bangladesh Standard Time, UTC+6) and can assist you with activating self-exclusion, setting limits, accessing your activity history, or simply discussing concerns about your gambling patterns.

External Support Resources

hazy bat also encourages players to reach out to independent organisations that specialise in gambling-related harm. While specific counselling services vary by availability, the following types of organisations can provide guidance, support, and confidential advice:

  • Mental Health Professionals: A licensed psychologist or counsellor with experience in behavioural addictions can provide personalised support. The National Institute of Mental Health (NIMH) in Dhaka is one resource available to players in Bangladesh.
  • Gamblers Anonymous (GA): A peer-support fellowship with chapters in many countries and online meeting options available globally. GA follows a 12-step recovery programme and provides a community of people who understand gambling-related challenges first-hand.
  • Family Support: Family members of problem gamblers can also seek dedicated support. Speaking openly with a trusted family member or close friend about gambling difficulties is often an important first step toward recovery.

You Are Not Alone: Problem gambling affects people from all walks of life and all income levels. It is a recognised psychological condition — not a character flaw or a moral failing. The most important thing you can do if you suspect you have a gambling problem is to stop, seek support, and give yourself the time and space to recover. hazy bat is here to help. Email us at [email protected] at any time.

7. Safer Gambling Tips

The vast majority of hazy bat players enjoy the platform as a form of entertainment without ever developing problematic habits. The following practical tips are designed to help you keep gambling fun, affordable, and under your control at all times.

01

Set a Budget Before You Play

Decide on a fixed amount you are comfortable spending — and potentially losing — before you open your first game. Treat it as the cost of an evening's entertainment, not as an investment you expect to recover.

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Never Chase Losses

If you reach your budget limit, stop. Do not increase your deposit to try to win back what you have lost. Every game result is independent, and chasing losses is one of the fastest ways to turn a bad session into a serious financial problem.

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Take Regular Breaks

Step away from the screen at regular intervals. Use hazy bat's reality check reminders to prompt you. Physical breaks help reset your emotional state and reduce the likelihood of impulsive betting decisions driven by session fatigue.

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Never Gamble Under the Influence

Alcohol, medication, or extreme emotional states — whether stress, anger, grief, or even intense excitement — can impair judgement and lead to poor decision-making. Reserve gambling for moments when you are calm and clear-headed.

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Keep Gambling in Perspective

Gambling should be one leisure activity among many — not the primary or only source of enjoyment in your life. Maintaining a rich set of hobbies, social connections, and interests provides a healthier emotional baseline that makes problem gambling far less likely to develop.

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Use the Platform Tools Proactively

Do not wait until gambling becomes a problem before activating deposit limits or time-out features. Set sensible limits at the start of every month as a routine habit. Responsible gaming tools are most effective when used preventatively, not as a last resort.

8. Protecting Underage Players

hazy bat is exclusively an adult platform. We take our responsibility to prevent underage access very seriously. Beyond our own age verification systems, we encourage parents and guardians to take active steps to ensure that minors in their household cannot access gambling websites, including hazy-bat.com.

Device-Level Parental Controls

Most modern smartphones, tablets, and desktop operating systems include built-in parental control features that can be used to block access to gambling websites at the device level. Parents and guardians in Bangladesh are strongly encouraged to enable these controls on any device that may be used by a minor. Common approaches include:

  • Android: Use Google Family Link to set content restrictions and approve app downloads. Many Android devices also allow website blocking through the device's digital wellbeing settings.
  • iOS / iPhone: Enable Screen Time under Settings and use the Content & Privacy Restrictions feature to block adult websites. Gambling sites can be added to a custom blocked-sites list.
  • Home Router: Many home broadband routers support DNS-based content filtering. Services such as OpenDNS FamilyShield can block gambling categories at the network level, affecting all devices on the home Wi-Fi simultaneously.

Keeping Your Account Secure from Minors

If you share a device with anyone under 18, ensure your hazy bat account is always logged out when not in use. Use a strong, unique password that is not visible or accessible to any minor in your household. Do not allow minors to use your device unsupervised if your hazy bat account or payment apps are installed. Store any financial credentials — including bKash and Nagad PINs — securely and separately from your device.

Reporting Suspected Underage Access: If you believe a minor has gained access to a hazy bat account — whether your own or any other — please report this immediately to [email protected]. Include as much detail as possible. hazy bat will investigate all such reports as a matter of priority and take immediate action to protect the minor involved.

Play Responsibly at hazy bat

You are now informed about hazy bat's full responsible gaming framework. Explore our games with confidence, knowing the tools to stay in control are always within reach.